Shop in the EU

Online shopping in the EU

Swedish Customs on rules for online shopping

On the Swedish Customs website, you can read about the rules that apply when you purchase a product from another EU country online. Information is also available about rules for online purchases of, for example, alcohol, tobacco, medicines and dietary supplements from another EU country.

Online shopping on the Swedish Customs website (in Swedish)

Purchasing medicinal products online in the EU

The Medical Products Agency provides information about rules for the purchase of medicinal products online within the EU and the rules applying to imports of medicinal products and medicinal products containing narcotic or doping substances.

Buy, use and handle medicines on the Medical Products Agency website (in Swedish)

Your Europe on purchase of goods and services on the Internet

Your Europe is an EU website which gives advice to EU citizens, for example, about consumer rights when you purchase goods or services in other EU countries.

Your rights when you purchase goods or services on the Your Europe website (in Swedish)

Shopping on your trip in the EU

Swedish Customs about shopping when travelling in an EU country

If you wish to bring goods to Sweden from another EU country, different rules apply depending on the kind of product. Swedish Customs provides information about the rules and the Tullregler app (in Swedish) helps you to go about things correctly.

Buying goods in another country on the Swedish Customs website (in Swedish)

Problems with your purchase

Advice and information from the Swedish Consumer Agency and ECC Sweden

The EU has various rules for the protection of consumers. Information and advice are available from the Swedish Consumer Agency and ECC Sweden, which is partially financed by the Swedish Consumer Agency. The Swedish Consumer Agency also provides guidance via the Hallå konsument website.

• Trade within the EU on the ECC Sweden website (in Swedish)
• Consumer rights in the EU on the Swedish Consumer Agency website (in Swedish)
• Hallå konsument on the Swedish Consumer Agency website (in Swedish)

Make a complaint in connection with an online purchase

The European Commission has developed a website to help consumers who are dissatisfied with online purchases. On the website, you can make a complaint about a product or service that you have purchased online and find a neutral dispute resolution body.

Dispute resolution online the European Commission website (in Swedish)