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IT-kommissionens ledamöter

Björn Rosengren näringsminister (ordförande)

e-post: bjorn.rosengren@itkommissionen.se

Lisbeth Gustafsson direktör, Postnet

e-post: lisbeth.gustafsson@postnet.se

Birgitta Frejhagen

VD, InfoKomp

e-post: birgitta.frejhagen@infokomp.se

Lars Ilshammar

doktorand, Örebro universitet e-post: lars.ilshammar@hum.oru.se

Helejna Larsson projektledare, Semcon

e-post: helejna.larsson@semcon.se

Marie Persson Björkman

industriattaché, Sveriges Tekniska Attachéer e-post: marie.persson-bjorkman@sf.statt.se

Peter Seipel

professor, Stockholms universitet e-post: peter.seipel@juridicum.su.se

Rolf Skoglund, verkställande direktör ID Invest

e-post: rolf@ideainvest.com

Hans Wallberg

samordnings- och utvecklingsansvarig, SUNET e-post: hans.wallberg@umdac.umu.se

IT-kommissionens sekretariat

Christer Marking , kanslichef  
telefon: 08-405 20 23  
e-post: christer.marking@itkommissionen.se  
Bo Beckeström , projektledare  
EU-frågor, nytt företagande & livslångt lärande
telefon: 08-405 36 83  
e-post: bo.beckestrom@itkommissionen.se  
Jan Berner , projektledare  
IT-infrastruktur    
telefon: 08-405 47 01  
e-post: jan.berner@itkommissionen.se  
Anne-Marie Eklund Löwinder , projektledare
IT-infrastruktur och informationssäkerhet  
telefon: 08-405 33 67  
e-post: anne-marie.eklund-lowinder@  
itkommissionen.se    
Gunnar Hedborg , projektledare  
Utbildningsfrågor    
telefon: 08-405 47 76  
e-post: gunnar.hedborg@itkommissionen.se  
Karin Larsson , projektledare  
Informations- och webbansvarig, demokratifrågor  
telefon: 08-405 19 55  
e-post: karin.larsson@itkommissionen.se  
Kjell Skoglund , projektledare  
Juridik    
telefon: 08-405 34 71  
e-post: kjell.skoglund@itkommissionen.se  
Maini Langpohl , assistent  

Ekonomi och administration telefon: 08-405 18 51

e-post: maini.langpohl@itkommissionen.se

Rapporter

IT-kommissionens arbetsprogram, SOU 1995:68

Delbetänkande om kommissionens övervägande och prioriteringar samt arbetsprogram. 34 sidor. Kan beställas hos

Fritzes kundtjänst. Fax: 08-690 91 91. Telefon: 08-690 91 90.

Kommunikation utan gränser

- rapport från IT-kommissionen, juni 1995

Skriften är ett sammandrag av kommissionens arbetsprogram. 15 sidor. Kan beställas hos IT-kommissionen.

Fax: 08-650 65 16. Telefon: 08-405 18 51.

Communication Without Frontiers

- report by the Swedish IT-Commission, june 1995

Engelsk översättning av sammandraget. 15 sidor.

Kan beställas hos IT-kommissionen. Fax: 08-650 65 16. Telefon: 08-405 18 51.

Så kan Sverige utveckla en framgångsrik programvaruindustri inför 2000-talet

Rapport 1/96. 25 sidor. Kan beställas hos IT-kommissionen.

Fax: 08-650 65 16. Telefon: 08-405 18 51

IT-mått. Hur kan IT-användning beskrivas?

Av Nils-Göran Olve & Carl-Johan Westin, CEPRO AB. Rapport 2/96. 65 sidor.

Kan beställas hos IT-kommissionen.

Fax: 08-650 65 16. Telefon: 08-405 18 51.

När det regnar manna från himlen,

har den fattige ingen sked. Om IT och handikapp.

Rapport 3/96. 32 sidor. Kan beställas hos IT-kommissionen. Fax: 08-650 65 16. Telefon: 08-405 18 51.

Kvinnor och IT

Rapport 4/96. 41 sidor. Kan beställas hos IT-kommissionen. Fax: 08-650 65 16. Telefon: 08-405 18 51.

Rättsinformation och IT - Svårigheternas advokater eller möjligheternas ambassadörer?

Rapport 5/96. 60 sidor. Kan beställas hos IT-kommissionen. Fax: 08-650 65 16. Telefon: 08-405 18 51.

ERROR, När IT inte fungerar

- en rapport om IT och dess användbarhet

Av Per Gustafsson på uppdrag av IT-kommissionen.

Rapport 6/96. 50 sidor. Kan beställas hos IT-kommissionen. Fax: 08-650 65 16. Telefon: 08-405 18 51.

IT-kommissionens hearing om infrastrukturen för information och kommunikation.

Dokumentation från IT-kommissionens hearing den 5-6 juni 1996. Rapport 7/96. 127 sidor. Kan beställas hos IT-

kommissionen. Fax: 08-650 65 16. Telefon: 08-405 18 51.

Affärsnyttan med Internet

Sammanfattning av det seminarium som anordnades av IT-kommissionen, Swebizz och Sveriges Tekniska Attachéer den 4 juni 1996. Rapport 8/96. Rapporten är publicerad på IT-kommissionens webbplats: www.itkommissionen.se

IT-problem inför 2000-skiftet, SOU 1997:12

Referat och slutsatser från en hearing anordnad av IT-kommissionen den 18 december 1996. Rapport 1/97. Kan beställas hos Fritzes kundtjänst. Fax: 08-690 91 91. Telefon: 08-690 91 90.

Digital demokr@ti, SOU 1997:23

Ett seminarium om Teknik, demokrati och delaktighet den 8 november 1996 anordnat av Folkomröstningsutredningen, IT-kommissionen och Kommunikationsforskningsberedningen. Rapport 2/97.

Kan beställas hos Fritzes kundtjänst.

Fax: 08-690 91 91. Telefon: 08-690 91 90.

Kristallkulan - 13 röster om framtiden, SOU 1997:31

Rapport 3/97. Kan beställas hos Fritzes kundtjänst. Fax: 08-690 91 91. Telefon: 08-690 91 90.

IT och miljön - en samling goda exempel, SOU 1996: 178

Rapport 4/97. Kan beställas hos Fritzes kundtjänst. Fax: 08-690 91 91. Telefon: 08-690 91 90.

Sverige inför epokskiftet, SOU 1997:63

Rapport 5/97. Kan beställas hos Fritzes kundtjänst. Fax: 08-690 91 91. Telefon: 08-690 91 90.

Sweden in the Information Society, SOU 1997:67

The Swedish IT Commission report 5/97. Kan beställas hos Fritzes kundtjänst. Fax: 08-690 91 91. Telefon: 08-690 91 90.

Säker elektronisk kommunikation, SOU 1997:73

Referat från ett seminarium anordnat av IT-kommissionen, Närings- och handelsdepartementet och SEIS

den 11 december 1996. Rapport 6/97. Kan beställas hos Fritzes kundtjänst.

Fax: 08-690 91 91. Telefon: 08-690 91 90.

IT-kommissionens hearing om den nya medie- och programvaruindustrin, SOU 1997:124

Andrakammarsalen, Riksdagen. Rapport 7/97.

Kan beställas hos Fritzes kundtjänst. Fax: 08-690 91 91. Telefon: 08-690 91 90.

IT och regional utveckling

- 120 exempel från Sveriges län, SOU 1998:19

Rapport 1/98. Kan beställas hos Fritzes kundtjänst. Fax: 08-690 91 91. Telefon: 08-690 91 90.

IT-kommissionens hearing om infrastrukturen för digitala medier, SOU 1998:20

Referat från en hearing anordnad av IT-kommissionen

den 24 oktober 1997. Rapport 2/98. Kan beställas hos Fritzes kundtjänst. Fax: 08-690 91 91. Telefon: 08-690 91 90.

Problem med inbäddade system inför 2000-skiftet, SOU 1998:21

Hearing anordnad av IT-kommissionen i samverkan med

Industriförbundet och Statskontoret 1997-11-14. Rapport 3/98. Kan beställas hos Fritzes kundtjänst. Fax: 08-690 91 91.

Telefon: 08-690 91 90.

Identifiering och identitet i digitala miljöer, SOU 1998:36

Referat från en hearing den 12 november 1997. Rapport 4/98. Kan beställas hos Fritzes kundtjänst. Fax: 08-690 91 91. Telefon: 08-690 91 90.

Hur offensiv IT-användning kan skapa tillväxt för mindre företag, SOU 1998:54

Ett rådslag anordnat av IT-kommissionen på uppdrag av Kommunikationsdepartementet, Närings- och handelsdepartementet och Industriförbundet 1997-11-18. Rapport 5/98. Kan beställas hos Fritzes kundtjänst. Fax: 08-690 91 91. Telefon: 08-690 91 90.

IT och nationalstaten, SOU 1998:58

Fyra framtidsscenarier. Rapport 6/98. Kan beställas hos Fritzes kundtjänst. Fax: 08-690 91 91. Telefon: 08-690 91 90.

Skolan, IT och det livslånga lärandet, SOU 1998:70

Hearing anordnad av Utbildningsdepartementet och IT-kommissionen 1997-12-04. Rapport 7/98. Kan beställas hos Fritzes kundtjänst.

Fax: 08-690 91 91. Telefon: 08-690 91 90.

Nya tider, nya förutsättningar..., SOU 1998:65

Rapport 8/98. Kan beställas hos Fritzes kundtjänst. Fax: 08-690 91 91. Telefon: 08-690 91 90.

IT och regional utveckling -Erfarenheter från tre hearingar under mars 1998, SOU 1998:79

Rapport 9/98. Kan beställas hos Fritzes kundtjänst. Fax: 08-690 91 91. Telefon: 08-690 91 90.

Rättsinformation och IT, SOU 1998:109

Rapport från två seminarier 1996 och 1998 anordnade av IT-kommissionen och Stiftelsen för rättsinformation Rapport 10/98. Kan beställas hos Fritzes kundtjänst. Fax: 08-690 91 91. Telefon: 08-690 91 90.

God etik på nätet, SOU 1998:133

Hearing anordnad av IT-kommissionen i samarbete med Stiftelsen för Kunskaps- och Kompetensutveckling, Röda

Korsets Idé- och utbildningscenter, ISOC-SE, SUNET, Telenordia, Telia, Tele2, IT-Företagen och BitoS.

Rapport 11/98. Kan beställas hos Fritzes kundtjänst. Fax: 08-690 91 91. Telefon: 08-690 91 90.

Hur skall man finansiera välfärden i det globaliserade IT-samhället? SOU 1998:153

Ett samtal om IT-utveckling och offentlig ekonomi anordnat av IT-kommissionen och ESO.Rapport 12/98. Kan beställas hos Fritzes kundtjänst.Fax: 08-690 91 91. Telefon: 08-690 91 90.

PC:n är död - länge leve PC:n!

- nya möjligheter för Sverige, SOU 1999:86

En rapport från hearingen "Efter PC:n" anordnad av IT-kommissionen i juni 1999. Rapport 1/99.

Kan beställas från Fakta Info Direkt. Fax: 08-587 671 71. Telefon: 08-587 671 00. E-post: order@faktainfo.se

Webbplats: www.faktainfo.se

Framtidssäker IT-infrastruktur för Sverige, SOU 1999:134

En rapport från hearingen ”Kommunikation till alla alltid Visioner och strategier om en ny svensk infrastruktur”. Rapport 2/99.

Kan beställas från Fakta Info Direkt. Fax: 08-587 671 71. Telefon: 08-587 671 00. E-post: order@faktainfo.se

Webbplats: www.faktainfo.se

Från callcenter till kontaktcenter SOU 1999:138

Trender, möjligheter och problem

En rapport från hearingen ””Hemma bra men borta bäst?”. Rapport 3/99.

Kan beställas från Fakta Info Direkt. Fax: 08-587 671 71. Telefon: 08-587 671 00. E-post: order@faktainfo.se

Webbplats: www.faktainfo.se

Rapporter utgivna på uppdrag av eller i samarbete med IT-kommissionen

Data om IT i Sverige

Statistisk sammanställning om IT gjord av Statistiska Centralbyrån på uppdrag av IT-kommissionen.

Kan beställas från SCB Förlag, 701 89 Örebro. Fax: 019-17 69 32. Telefon: 019-17 68 00.

Datorvanor 1995

Undersökning av svenska folkets datorvanor utförd av Statistiska Centralbyrån på uppdrag av IT-kommissionen. 102 sidor. Kan beställas från SCB Förlag, 701 89 Örebro. Fax: 019-17 69 32. Telefon: 019-17 68 00.

IT världen runt - Nationella initiativ

Undersökning av Sveriges Tekniska Attachéer på uppdrag av IT-kommissionen och Näringsdepartementet.

Kan beställas från STATT, Box 5282, 102 46 Stockholm.

IT världen runt - Regionala initiativ

Undersökning av Sveriges Tekniska Attachéer på uppdrag av IT-kommissionen och Näringsdepartementet. Stencil.

IT världen runt - Statligt stöd till mjukvaruindustrin

Undersökning av Sveriges Tekniska Attachéer på uppdrag av IT-kommissionen och Näringsdepartementet. Stencil.

Europeiska Unionen

- IT, telekommunikation och nya medier

En kartläggning och analys gjord av Statskontoret på uppdrag av IT-kommissionen. 111 sidor.

Statens offentliga utredningar 1999

Kronologisk fˆrteckning

1.Nya fˆrmÂnsr‰ttsregler + Bilagor. Ju.

2.SteriliseringsfrÂgan i Sverige 1935-1975. Ekonomisk ers‰ttning. S.

3.Yrkesfiskets konkurrenssituation. Jo.

4.God sed i forskningen. U.

5.Effektiva v‰rme- och miljˆlˆsningar. N.

6.Effektivare Totalfˆrsvarsstˆd i ÷stersjˆomrÂdet. Fˆ.

7.M‰rk v‰l! Fi.

8.Invandrarskap och medborgarskap. Demokratiutredningens skriftserie. Ju.

9.Att slakta ett fÂr i Guds namn. Om religionsfrihet och demokrati. Demokratiutredningens skriftserie. Ju.

10.Demokratinsfˆrgˆrare. Demokratiutredningens skriftserie. Ju.

11.Bˆr demokratin avnationaliseras? Demokratiutredningens skriftserie. Ju.

12.Elektronisk demokrati. Demokratiutredningens skriftserie. Ju.

13.Etik och demokratisk statskonst. Demokratiutredningens skriftserie. Ju.

14.Den framtida kommersiella lokalradion. Ku.

15.Nytt system fˆr prˆvning av hyres- och arrendemÂl. Ju.

16.÷kad r‰ttss‰kerhet i asyl‰renden. UD.

17.Garantipension och Bos‰ttningstill‰gg fˆr personer fˆdda Âr 1937 eller tidigare. S.

18.FrÂgor till det industriella samh‰llet. Ku.

19.Artikel 7 i EG:s varum‰rkesdirektiv. ƒndringar i varum‰rkeslagen. Ju.

20.Sverige och judarnas tillgÂngar. UD.

21.Lindqvists nia ñ nio v‰gar att utveckla bemˆtandet av personer med funktionshinder. S.

22.Den skyddade provinsen. En ess‰ om demokratins v‰rde och v‰rdighet. Demokratiutredningens skriftserie. Ju.

23.Utveckling av m‰nskliga resurser i arbetslivet. Fˆrslag till inriktning av nya mÂl 3 inom EG:s strukturfonder. N.

24.EG:s strukturstˆd. Ny organisation fˆr de geografiskt avgr‰nsade strukturfondsprogrammen. N.

25.Samerna ñ ett ursprungsfolk i Sverige.

26.Infˆrsel av beskattade varor. Fi.

27.Delta ñ Utredningen om deltidsarbete, tillf‰lliga jobb och arbetslˆshetsers‰ttningen. N.

28.Kontantmetod fˆr smÂfˆretagare. Fi.

29.Internationell konflikthantering ñ att fˆrbereda sig tillsammans. Fˆ.

30.Yttrandefriheten och konkurrensen ñ Fˆrslag till mediekoncentrationslag. m m. Ku.

31.Tillsyn ˆver advokater m m. Ju.

32.Utvecklingssamarbete p r‰ttsomrÂdet. Ju.

33.Bo tryggt ñ Betala r‰tt. S‰rskilda boendeformer fˆr ‰ldre samt avgifter fˆr ‰ldre- och handikappomsorg. S.

34.Svenskt medborgarskap. Ku.

35.Fastighetsm‰klarn‰mnden ñ effektivare tillsyn. Fi.

36.Likvidation av aktiebolag. Ju.

37.Underr‰ttelsetj‰nsten ñ en ˆversyn. Fˆ.

38.Fˆljdleveranser i samband med export av krigsmateriel. UD.

39.Vuxenutbildning fˆr alla? Andra Âret med Kunskapslyftet. U.

40.Demokratin i den offentliga sektorns fˆr‰ndring. Demokratiutredningens skriftserie. Ju.

41.Bevara dokument‰rfilmens kulturarv. tg‰rdsfˆr- slag samt fˆrslag till ett centrum fˆr dokument‰rfilm och en filmvÂrdscentral. Ku.

42.Ny luftfartslag. N.

43.Oberoende, ‰gande och tillsyn i revisionsverksamhet. Ju.

44.÷ppen elmarknad. N.

45.Slutfˆrvaring av k‰rnavfall. Kommunerna och platsvalsprocessen. M.

46.÷kade socialbidrag. En studie om inkomster och socialbidrag Âren 1990 till 1996. S.

47.Merv‰rdesskatt ñ Frivillig skattskyldighet. Fi.

48.L‰ra av Estonia. Den andra delrapporten och slutredovisning. N.

49.Invandrare som fˆretagare. Ku.

50.Skyddsjakt p varg. M.

51.Smittskydd, samh‰lle och individ. Del A+B. S.

52.Inkomstprˆvning av bostadstill‰gg till pension‰rer. S.

53.Ekonomisk brottslighet och sekretess. Ju.

54.En ny tullag. Fi.

55.Konvergens och fˆr‰ndring. Samordning av lagstiftningen fˆr medie- och telesektorerna. Ku.

56.Globaliseringen och demokratin. Demokratiutredningens skriftserie. Ju.

57.Rikstrafiken ñ En ny myndighet. N.

58.Lˆser juridiken demokratins problem? Demokratiutredningens skriftserie. Ju.

59.Begr‰nsad fastighetsskatt. Fi.

60.Kundv‰nligare taxi. N.

61.Brottsfˆrebyggande arbete i landets kommuner. Ju.

62.Bilen, miljˆn och s‰kerheten. Fi.

63.Att l‰ra och leda ñ En l‰rarutbildning fˆr samverkan och utveckling. U.

64.Representativ demokrati. Demokratiutredningens skriftserie. Ju.

Statens offentliga utredningar 1999

Kronologisk fˆrteckning

65.Barnombudsmannen ñ fˆretr‰dare fˆr barn och ungdomar. S.

66.God vÂrd p lika villkor? ñ om statens styrning av h‰lso- och sjukvÂrden + 2 bilagor. S.

67.KƒRNAVFALL ñ metod ñ plats ñ miljˆkonsekvens. KASAMs yttrande ˆver SKBs FUD-program 98. M.

68.Brandkatastrofen i Gˆteborg. Drabbade Medier Myndigheter. Ku.

69.Individen och arbetslivet. Perspektiv p det samtida arbetslivet kring sekelskiftet 2000. N.

70.Genteknikn‰mnden. U.

71.Oseriˆsa bostadsfˆrmedlare. S.

72.Boendesociala effekter av konkurser och rekonstruktioner ñ bostadsr‰ttsfˆreningar och egnahem. S.

73.Handikappombudsmannens framtida fˆruts‰ttningar och arbetsuppgifter. S.

74.Demokratin och det gemensamma b‰sta. Demokratiutredningens skriftserie. Ju.

75.R‰tt plats fˆr vindkraften. Del 1 och Del 2. M.

76.Maktdelning. Forskarvolym I. Demokratiutredningen. Ju.

77.Demokratiteori och medborgarskap. Forskarvolym II. Demokratiutredningen. Ju.

78.Jordbruk och miljˆnytta ñ nytt miljˆprogram fˆr jordbruket. Jo.

79.K‰llskatt p utdelning och royalty till begr‰nsat skattskyldiga. Fi.

80.Demokratiopinioner. Demokratiutredningens skriftserie. Ju.

81.Fˆrhandlingsers‰ttning till hyresg‰storganisation. Ju.

82.VÂrdslˆs kreditgivning samt sekretess i banker m.m. Fi.

83.Globalisering. Forskarvolym IX. Demokratiutredningen. Ju.

84.Civilsamh‰llet. Forskarvolym VIII. Demokratiutredningen. Ju.

85.Bredband fˆr tillv‰xt i hela landet. N‰rings-, regional- och v‰lf‰rdspolitiska aspekter p IT-infrastrukturen. N.

86.PC:n ‰r dˆd ñ l‰nge leve PC:n! Nya mˆjligheter fˆr Sverige.

En rapport frÂn hearingen "Efter PC:n" anordnad av IT-kommissionen juni 1999. N.

87.Vagnbolag fˆr j‰rnv‰gen. N.

88.Granskningskommissionens bet‰nkande i anledning av Brottsutredningen efter mordet p statsminister Olof Palme. Ju.

89.Statsbidrag till handikapporganisationer. S.

90.Narkotikastatistik. Om samh‰llets behov av information om narkotikautveckling. S.

91.En ˆversyn av j‰mst‰lldhetslagen. N.

92.Premi‰r fˆr personval. Ju.

93.Det unga folkstyret. Forskarvolym VI. Demokratiutredningen. Ju.

94.FˆrmÂner och ˆkade levnadskostnader. Fi.

95.SmÂskalig elproduktion samt m‰tning och debitering av elfˆrbrukning. N.

96.Statistikreformen. Utv‰rdering och fˆrslag till utveckling. Bilaga: Uppsatser skrivna fˆr utv‰rderingen av reformen. Ju.

97.Socialtj‰nst i utveckling. Del A och B ñ Bilagor. S.

98.Likv‰rdiga villkor? U.

99.÷versyn av stiftelsen fˆr internationell rapportering av l‰kemedelsbiverkningar. S.

100.Bibeln ñ texterna.

Gamla testamentet I. Volym 1. Gamla testamentet II. Volym 2.

Till‰gg till Gamla testamentet. De apokryfa eller deuterokanoniska skrifterna. Volym 3. Nya testamentet. Volym 4. Ku.

101.Olydiga medborgare. Om flyktinggˆmmare och djurr‰ttsaktivister. Demokratiutredningens skriftserie. Ju.

102.Ansvarsfˆrdelning fˆr internationella program p utbildnings- och ungdomsomrÂdet. U.

103.Regionreform p fˆrsˆk ñ fˆrsta stegen mot en ny regional samh‰llsorganisation. Ju.

104.Nya samboregler. Ju.

105.Skatt ñ Tull ñ Exekution ñ Normer fˆr behandling av personuppgifter. Fi.

106.Konsumenterna och ITñ en utredning om datorer, handel och marknadsfˆring. Fi.

107.Nya mÂl 3 fˆr utveckling av m‰nskliga resurser i arbetslivet. N.

108.Handl‰ggning av ungdomsmÂl ñ en utv‰rdering av 1995 Ârs ungdomsmÂlsreform. Ju.

109.Behandling av personuppgifter inom socialtj‰nsten. S.

110.Ledande forskning ñ fˆr s‰kerhets skull. Fˆ.

111.Att sˆka kostnadseffektiva lˆsningar inom klimatomrÂdet. N.

112.Civilsamh‰llet som demokratins arena. NÂgra kritiska reflektioner. Demokratiutredningens skriftserie. Ju.

113.Medborgarnas erfarenheter. Forskarvolym V. Demokratiutredningen. Ju.

114.Mat som medicin. S.

115.Handel med gas i konkurrens. N.

Statens offentliga utredningar 1999

Kronologisk fˆrteckning

116.Den regionala samh‰llsorganisationen i vissa europeiska stater.

En ˆvers‰ttning i urval av antologin The Intermediate Level of Government in European States. Complexity versus democracy? Ju.

117.IT i demokratins tj‰nst. Forskarvolym VII. Demokratiutredningen. Ju.

118.Kommunal uppdragsverksamhet inom kollektivtrafiken ñ utv‰rdering av fˆrsˆksverksamheten. Ju.

119.Utv‰rderingen av KY. U.

120.FrÂn en art till en annan ñ transplantation frÂn djur till m‰nniska. S.

121.Avkorporativisering och lobbyism. Forskarvolym XIII. Demokratiutredningen. Ju.

122.KY ñ Kvalificerad yrkesutbildning. U.

123.Mˆtesplats fˆr design och konsthantverk. Ku.

124.Konsumentprisindex. Ju.

125.N‰ringslivsutveckling i ÷stersjˆregionen. UD.

126.Politikens medialisering. Forskarvolym III. Demokratiutredningen. Ju.

127.Grˆna nyckeltal ñ fˆlj den ekologiska omst‰llningen. M.

128.Ja till fyrverkerier ñ men med f‰rre skador. Fˆ.

129.Demokratins estetik. Fortskarvolym IV. Demokratiutredningen. Ju.

130.Demokratins trotj‰nare ñ

lokalt partiarbete fˆrr och nu. Forskarvolym X. Demokratiutredningen. Ju.

131.N‰r marknaden best‰mmer. Forskarvolym XI. Demokratiutredningen. Ju.

132.Valdeltagande i fˆr‰ndring. Forskarvolym XII. Demokratiutredningen. Ju.

133.Kommunkontosystemet och r‰ttvisan ñ momsen, kommunerna och konkurrensen. Fi.

134.Framtidss‰ker IT-infrastruktur fˆr Sverige. N.

135.Stˆd till ÷rebro universitetet och Sˆdertˆrns hˆgskola fˆr fˆrb‰ttring av ledning, kontroll och ekonomiadministrativa funktioner. U.

136.Personval 1998.

En utv‰rdering av personvalsreformen. Ju.

137.H‰lsa p lika villkor ñ andra steget mot

nationella folkh‰lsomÂl. S. 138.FrÂn callcenter till kontaktcenter.

Trender, mˆjligheter och problem. N.

Statens offentliga utredningar 1999

Systematisk fˆrteckning

Justitiedepartementet

Nya fˆrmÂnsr‰ttsregler + Bilagor. [1] Invandrarskap och medborgarskap. Demokratiutredningens skriftserie. [8]

Att slakta ett fÂr i Guds namn. Om religionsfrihet och demokrati. Demokratiutredningens skriftserie. [9] Demoktatins fˆrgˆrare.

Demokratiutredningens skriftserie. [10] Bˆr demokratin avnationaliseras? Demokratiutredningens skriftserie. [11]

Elektronisk demokrati. Demokratiutredningens skriftserie. [12]

Etik och demokratisk statskonst. Demokratiutredningens skriftserie. [13]

Nytt system fˆr prˆvning av hyres- och arrendemÂl. [15] Artikel 7 i EG:s varum‰rkesdirektiv.

ƒndringar i varum‰rkeslagen. [19]

Den skyddade provinsen. En ess‰ om demokratins v‰rde och v‰rdighet. Demokratiutredningens skriftserie [22]

Tillsyn ˆver advokater m m. [31] Utvecklingssamarbete p r‰ttsomrÂdet. [32] Likvidation av aktiebolag. [36]

Demokratin i den offentliga sektorns fˆr‰ndring. Demokratiutredningens skriftserie. [40]

Oberoende, ‰gande och tillsyn i revisionsverksamhet. [43] Ekonomisk brottslighet och sekretess. [53] Globaliseringen och demokratin.

Demokratiutredningens skriftserie. [56] Lˆser juridiken demokratins problem? Demokratiutredningens skriftserie. [58]

Brottsfˆrebyggande arbete i landets kommuner. [61] Representativ demokrati. Demokratiutredningens skriftserie. [64]

Demokratin och det gemensamma b‰sta. Demokratiutredningens skriftserie. [74]

Maktdelning. Forskarvolym I. Demokratiutredningen. [76]

Demokratiteori och medborgarskap. Forskarvolym II. Demokratiutredningen. [77]

Demokratiopinioner. Demokratiutredningens skriftserie. [80]

Fˆrhandlingsers‰ttning till hyresg‰storganisation. [81] Globalisering. Forskarvolym IX. Demokratiutredningen. [83]

Civilsamh‰llet. Forskarvolym VIII. Demokratiutredningen. [84]

Granskningskommissionens bet‰nkande i anledning av Brottsutredningen efter mordet p statsminister

Olof Palme. [88]

Premi‰r fˆr personval. [92]

Det unga Folkstyret. Forskarvolym VI. Demokratiutredningen. [93]

Statistikreformen. ñ Utv‰rdering och fˆrslag till utveckling. Bilaga: Uppsatser skrivna fˆr utv‰rderingen av reformen. [96]

Olydiga medborgare. Om flyktinggˆmmare och djurr‰ttsaktivister. Demokratiutredningens skriftserie. [101] Regionreform p fˆrsˆk ñ fˆrsta stegen mot en ny regional samh‰llsorganisation. [103] Nya samboregler. [104]

Handl‰ggning av ungdomsmÂl-en utv‰rdering av 1995 Ârs ungdomsmÂlsreform.[108]

Civilsamh‰llet som demokratins arena. NÂgra kritiska reflektioner. Demokratiutredningens skriftserie. [112] Medborgarnas erfarenheter. Forskarvolym V.

Demokratiutredningen. [113]

Den regionala samh‰llsorganisationen i vissa europeiska stater. En ˆvers‰ttning i urval av antologin The Intermediate Level of Government in European States. Complexity versus democracy. [116]

IT i demokratins tj‰nst. Forskarvolym VII. Demokratiutredningen. [117]

Kommunal uppdragsverksamhet inom kollektivtrafiken ñ utv‰rdering av fˆrsˆksverksamheten. [118] Avkorporativisering och lobbyism. Forskarvolym XIII. Demokratiutredningen. [121]

Konsumentprisindex. [124]

Politikens medialisering. Forskarvolym III. Demokratiutredningen. [126] Demokratins estetik. Forskarvolym IV. Demokratiutredningen. [129]

Demokratins trotj‰nare ñ lokalt partiarbete fˆrr och nu. Forskarvolym X. Demokratiutredningen. [130]

N‰r marknaden best‰mmer. Forskarvolym XI. Demokratiutredningen. [131]

Valdeltagande i fˆr‰ndring. Forskarvolym XII. Demokratiutredningen. [132]

Personval 1998.

En utv‰rdering av personvalsreformen. [136]

Utrikesdepartementet

÷kad r‰ttss‰kerhet i asyl‰renden. [16] Sverige och judarnas tillgÂngar. [20]

Fˆljdleveranser i samband med export av krigsmateriel. [38]

N‰ringslivetsutveckling i ÷stersjˆregionen. [125]

Statens offentliga utredningar 1999

Systematisk fˆrteckning

Fˆrsvarsdepartementet

Effektivare Totalfˆrsvarsstˆd i ÷stersjˆomrÂdet. [6] Internationell konflikthantering ñ att fˆrbereda sig tillsammans. [29]

Underr‰ttelsetj‰nsten ñ en ˆversyn. [37] Ledande forskning ñ fˆr s‰kerhets skull. [110] Ja till fyrverkerier ñ men med f‰rre skador. [128]

Socialdepartementet

SteriliseringsfrÂgan i Sverige 1935-1975. Ekonomisk ers‰ttning. [2]

Garantipension och Bos‰ttningstill‰gg fˆr personer fˆdda Âr 1937 eller tidigare. [17]

Lindqvists nia ñ nio v‰gar att utveckla bemˆtandet av personer med funktionshinder. [21]

Bo tryggt ñ Betala r‰tt. S‰rskilda boendeformer fˆr ‰ldre samt avgifter fˆr ‰ldre- och handikappomsorg. [33] ÷kade socialbidrag. En studie om inkomster och socialbidrag Âren 1990 till 1996. [46]

Smittskydd, samh‰lle och individ. Del A+B. [51] Inkomstprˆvning av bostadstill‰gg till pension‰rer. [52] Barnombudsmannen ñ fˆretr‰dare fˆr barn och ungdomar.[65]

God vÂrd p lika villkor? ñ om statens styrning av h‰lso- och sjukvÂrden + 2 bilagor. [66] Oseriˆsa bostadsfˆrmedlare. [71] Boendesociala effekter av konkurser och rekonstruktioner ñ bostadsr‰ttsfˆreningar och egnahem. [72]

Handikappombudsmannens framtida fˆruts‰ttningar och arbetsuppgifter. [73]

Statsbidrag till handikapporganisationer. [89] Narkotikastatistik. Om samh‰llets behov av information om narkotikautveckling. [90]

Socialtj‰nst i utveckling. Del A och B ñ Bilagor. [97] ÷versyn av stiftelsen fˆr internationell rapportering av l‰kemedelsbiverkningar. [99]

Behandling av personuppgifter inom socialtj‰nsten. [109]

Mat som medicin. [114]

FrÂn en art till en annan ñ transplantation frÂn djur till m‰nniska. [120]

H‰lsa p lika villkor ñ andra steget mot nationella folkh‰lsomÂl. [137]

Finansdepartementet

M‰rk v‰l! [7]

Infˆrsel av beskattade varor. [26]

Kontantmetod fˆr smÂfˆretagare. [28]

Fastighetsm‰klarn‰mnden ñ effektivare tillsyn. [35] Merv‰rdesskatt ñ Frivillig skattskyldighet. [47]

En ny tullag. [54]

Begr‰nsad fastighetsskatt. [59] Bilen, miljˆn och s‰kerheten. [62]

K‰llskatt p utdelning och royalty till begr‰nsat skattskyldiga. [79]

VÂrdslˆs kreditgivning samt sekretess i banker m.m. [82] FˆrmÂner och ˆkade levnadskostnader. [94]

Skatt ñ Tull ñ Exekution ñ Normer fˆr behandling av personuppgifter. [105]

Konsumenterna och ITñ en utredning om datorer, handel och marknadsfˆring. [106] Kommunkontosystemet och r‰ttvisan ñ

momsen, kommunerna och konkurrensen. [133] Effektivare offentlig upphandling.

Utbildningsdepartementet

God sed i forskningen. [4] Vuxenutbildning fˆr alla? Andra Âret med Kunskapslyftet. [39]

Att l‰ra och leda ñ En l‰rarutbildning fˆr samverkan och utveckling. [63]

Genteknikn‰mnden. [70] Likv‰rdiga villkor. [98]

Ansvarsfˆrdelning fˆr internationella program p utbildnings- och ungdomsomrÂdet. [102] Utv‰rderingen av KY. [119]

KY ñ Kvalificerad yrkesutbildning. [122]

Stˆd till ÷rebro universitet och Sˆdertˆrns hˆgskola fˆr fˆrb‰ttring av ledning, kontroll och ekonomiadministrativafunktioner.[135]

FrÂn kunskapslyftet till en strategi fˆr livslÂngt l‰rande.

Jordbruksdepartementet

Yrkesfiskets konkurrenssituation. [3] Samerna ñ ett ursprungsfolk i Sverige. [25]

Jordbruk och miljˆnytta ñ nytt miljˆprogram fˆr jordbruket.[78]

Kulturdepartementet

Den framtida kommersiella lokalradion. [14] FrÂgor till det industriella samh‰llet. [18] Yttrandefriheten och konkurrensen ñ Fˆrslag till mediekoncentrationslagm.m. [30]

Svenskt medborgarskap. [34]

Bevara dokument‰rfilmens kulturarv. tg‰rdsfˆrslag samt fˆrslag till ett centrum fˆr dokument‰rfilm och en filmvÂrdscentral.[41]

Statens offentliga utredningar 1999

Systematisk fˆrteckning

Invandrare som fˆretagare. [49]

Konvergens och fˆr‰ndring. Samordning av lagstiftningen fˆr medie- och telesektorerna. [55] Brandkatastrofen i Gˆteborg.

Drabbade Medier Myndigheter. [68] Bibeln ñ texterna.

Gamla testamentet I. Volym 1. Gamla testamentet II. Volym 2.

Till‰gg till Gamla testamentet. De apokryfa eller deuterokanoniska skrifterna. Volym 3.

Nya testamentet. Volym 4. [100] Mˆtesplats fˆr design och konsthantverk. [123]

Miljˆdepartementet

Slutfˆrvaring av k‰rnavfall. Kommunerna och platsvalsprocessen. [45]

Skyddsjakt p varg. [50]

KƒRNAVFALL ñ metod ñ plats ñ miljˆkonsekvens. KASAMs yttrande ˆver SKBs FUD-program 98. [67] R‰tt plats fˆr vindkraften. Del 1 och Del 2. [75] Grˆna nyckeltal ñ fˆlj den ekologiska omst‰llningen. [127]

N‰ringsdepartementet

Effektiva v‰rme- och miljˆlˆsningar. [5] Utveckling av m‰nskliga resurser i arbetslivet.

Fˆrslag till inriktning av nya mÂl 3 inom EG:s strukturfonder. [23]

EG:s strukturstˆd. Ny organisation fˆr de geografiskt avgr‰nsade strukturfondsprogrammen. [24]

Delta ñ Utredningen om deltidsarbete, tillf‰lliga jobb och arbetslˆshetsers‰ttningen. [27]

Ny luftfartslag. [42] ÷ppen elmarknad. [44]

L‰ra av Estonia. Den andra delrapporten och slutredovisning. [48]

Rikstrafiken ñ En ny myndighet. [57] Kundv‰nligare taxi. [60]

Individen och arbetslivet. Perspektiv p det samtida arbetslivet kring sekelskiftet 2000. [69]

Bredband fˆr tillv‰xt i hela landet. N‰rings-, regional- och v‰lf‰rdspolitiska aspekter p IT-infrastrukturen. [85]

PC:n ‰r dˆd ñ l‰nge leve PC:n! Nya mˆjligheter fˆr Sverige. En rapport frÂn hearingen "Efter PC:n" anordnad av IT-kommissionen juni 1999.[86] Vagnbolag fˆr j‰rnv‰gen. [87]

En ˆversyn av j‰mst‰lldhetslagen. [91]

SmÂskalig elproduktion samt m‰tning och debitering av elfˆrbrukning. [95]

Nya mÂl 3 fˆr utveckling av m‰nskliga resurser i arbetslivet. [107]

Att sˆka kostnadseffektiva lˆsningar inom klimatomrÂdet. [111]

Handel med gas i konkurrens. [115] Framtidss‰ker IT-infrastruktur fˆr Sverige. [134] FrÂn callcenter till kontaktcenter.

Trender, mˆjligheter och problem. [138]

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